Frequently Asked Questions (FAQ) - XCLSV Philippines

Shipping Related FAQs:

1. What are the shipping fees for XCLSV Philippines? Currently, as part of our brand promotion campaign in the Philippines, we offer FREE shipping fees. Please note that fee information may be subject to updates in the future based on management prerogative. We will keep you informed of any changes regarding shipping fees.

2. How long does it take for my order to be processed before shipment? All orders undergo a pre-shipment processing time of 3 to 5 business days from the date of order. This allows us to conduct thorough quality checks and ensure that each product meets our standards. We appreciate your patience and trust during this process.

3. Which courier services does XCLSV Philippines use for shipping? We partner with reputable courier services such as LBC, J&T Express, Gogo Xpress, and Shopee Delivery to ensure reliable and efficient delivery of your orders.

4. How long does it take for my order to be delivered? Delivery lead times may vary based on your location. Please refer to the following estimated delivery lead times:

   • Metro Manila: 2 to 3 days
   • Luzon: 3 to 5 days
   • Visayas: 5 to 7 days
   • Mindanao: 7 to 10 days

   Please note that actual shipping times may be affected by external factors such as the ongoing global pandemic, domestic restrictions, and quarantine policies.

5. Can I track the status of my order? Yes, we provide tracking numbers for all shipped packages. Once your order has been processed and handed over to the courier, you will receive an email or SMS notification with the tracking details. This will allow you to monitor the progress of your shipment until it reaches your doorstep.

History Related FAQs:

1. When was XCLSV Philippines established? XCLSV Philippines was founded in April of 2020 with the vision of becoming the fastest growing locally founded international fashion and luxury curator in the country.

2. What is the goal of XCLSV Philippines? Our goal is to collect international brands under our umbrella and offer their products to the Philippine market. We aim to provide Filipino customers with access to a curated selection of fashion and luxury items from around the world.

3. Who manages XCLSV Philippines? XCLSV Philippines is under the management of CHROM Marketing Manila Incorporated, a reputable company specializing in marketing and brand management.

4. What is the most recent purchase or partnership of XCLSV Philippines? Our most recent purchase is a partnership with the Hannah Martin Global brand, which offers affordable luxury watches for men and women. This collaboration further enhances our product offerings and provides our customers with a diverse range of options.

If you have any further questions or need assistance, our customer support team is here to help. You can reach out to us through the following channels:

• Email: info@xclsvph.com
• Facebook: @xclsvph (https://www.facebook.com/xclsvph)
• Instagram: @xclsvph (https://www.instagram.com/xclsvph)
• Phone: +63-949-830-8674

We strive to provide exceptional service and ensure your satisfaction with every aspect of your XCLSV Philippines experience.

Thank you for choosing XCLSV Philippines as your trusted fashion and luxury curator. We look forward to serving you and exceeding your expectations.

Warm regards,

XCLSV Philippines