Shipping Policies
Thank you for choosing XCLSV as your preferred destination for fashion and luxury items. We appreciate your support, and we are committed to providing you with a seamless shopping experience. To ensure transparency and clarity, we have outlined our domestic shipping policies below:
Shipping Fees: Currently, as part of our brand promotion campaign in the Philippines, we offer FREE shipping fees. Please note that fee information may be subject to updates in the future based on management prerogative. We will keep you informed of any changes regarding shipping fees.
Pre-shipment Processing Time: We strive to deliver the highest quality products to our customers. All orders undergo a thorough pre-shipment processing time of 3 to 5 business days from the date of order. During this period, our team conducts rigorous quality checks and ensures that each outgoing product meets our standards. As we receive bulk orders daily, we kindly request your patience and trust during this process.
Shipping Duration: Once your order has been transferred to our partner company couriers, including LBC, J&T Express, Gogo Xpress, and Shopee Delivery, please allow an appropriate amount of time for the delivery. While we make every effort to expedite the shipping process, please be aware that actual shipping times may vary due to factors such as the ongoing global pandemic, domestic restrictions, and quarantine policies.
Estimated Delivery Lead Time: To give you an idea of the expected shipping duration, we have provided the following estimated delivery lead times:
- Metro Manila: 2 to 3 days
- Luzon: 3 to 5 days
- Visayas: 5 to 7 days
- Mindanao: 7 to 10 days
Please note that these estimates are subject to change based on external circumstances beyond our control. We appreciate your understanding and flexibility.
Tracking Your Order: To track the status of your order, we provide tracking numbers for all shipped packages. Once your order has been processed and handed over to the courier, you will receive an email or SMS notification with the tracking details. This will allow you to monitor the progress of your shipment until it reaches your doorstep.
For any questions or concerns regarding your order or shipping, our customer support team is ready to assist you. You can reach out to us through the following channels:
- Email: info@xclsvph.com
- Facebook: @xclsvph (https://www.facebook.com/xclsvph)
- Instagram: @xclsvph (https://www.instagram.com/xclsvph)
- Phone: +63-949-830-8674
We are dedicated to providing you with the best possible service, and we appreciate your patience and understanding during the shipping process.
Thank you once again for choosing X C L S V. We value your trust and look forward to serving you with the utmost care and professionalism.
Warm regards,
X C L S V Philippines